Shipping Policy

Last Updated: June 2026

Thank you for choosing Create A Box. We take great care in creating and delivering your custom packaging, favors, and merchandise. Please review our shipping policy below.

Processing Time

As many of our products are custom-made and personalized, production times may vary depending on the item, order size, and customization requirements.

• Standard custom orders: 7–14 business days
• Large or bulk orders: Production time will be provided upon order confirmation
• Rush orders may be available upon request and subject to additional fees

Production begins once all designs, artwork, and order details have been approved.

Shipping Time

After production is completed, shipping times generally are:

• United States: 2–7 business days
• Canada: 5–10 business days
• International: 7–21 business days

Shipping times are estimates and may vary due to carrier delays, customs processing, weather conditions, or other circumstances beyond our control.

Shipping Rates

Shipping costs are calculated at checkout based on:

• Destination
• Package weight and dimensions
• Selected shipping method

Any applicable shipping fees will be displayed before completing your purchase.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing tracking information so you can monitor your package's delivery status.

International Orders

Customers are responsible for any customs duties, import taxes, or additional fees required by their country. These charges are not included in the product or shipping price.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. We are not responsible for delays or lost packages caused by incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us within 5 business days of delivery or the expected delivery date. We will work with the shipping carrier to help resolve the issue.

Delivery Delays

While we strive to meet all estimated delivery dates, Create A Box cannot guarantee delivery times and is not responsible for carrier-related delays, weather disruptions, customs delays, or other unforeseen circumstances.

Contact Us

If you have any questions regarding shipping, production timelines, or delivery status, please contact us through our Contact Us page and our team will be happy to assist you.